Refund Policy

Welcome to EquitableDomain. We strive to provide delicious meals and a positive dining experience. This Refund Policy explains how we handle refunds and returns for orders placed through equitabledomain.xyz or at our location in London, W1D 4RB, United Kingdom. If you have any questions, please contact us at +44 20 7946 0958. All transactions are processed in £.

Last updated: 2025-10-01

Scope. This policy covers meals and beverages purchased directly from EquitableDomain for dine-in, takeout, or online ordering. It does not apply to third-party delivery platforms unless the order was placed through equitabledomain.xyz and specifically indicated as a menu item prepared by our kitchen. For refunds related to catering or events, please reach out to our team for a separate arrangement.

Eligibility. To be eligible for a refund, you must return the unused portion of the order (or a comparable portion for larger orders) and provide proof of purchase. Refunds are considered only for items that were not as described, contaminated, spoiled beyond normal expectations of freshness, or prepared incorrectly by our staff. If the customer changes their mind about a non-consumed item, eligibility may be limited at our discretion.

Time frame. Refund requests must be submitted within 30 days of the purchase date. For online orders, refunds are typically issued to the original payment method within 5–10 business days after approval. In exceptional cases, we may offer store credit or a replacement item instead of a cash refund.

How to request a refund. Please contact our team with the following information: order number, date of purchase, item(s) involved, and a brief description of the issue. If possible, include photos showing the problem. You can reach us at +44 20 7946 0958 or via the form on equitabledomain.xyz.

Assessment process. Once we receive your request, our staff will review the order details and the condition of the items. We may request additional information or a replacement photo. The decision to grant a refund lies with the management team. We aim to complete assessments within 3–5 business days and communicate a determination via email or phone using the contact details on file.

Refund methods. Approved refunds will be issued to the original payment method or as store credit if preferred by the customer. If a gift card was used, a new digital gift card or store credit will be issued for the value of the eligible items. For dine-in or pickup refunds, we may offer a cash back option only in special circumstances and at management discretion.

Non-refundable items. Some items, such as promotional bundles or customized plates, may be non-refundable if they have been prepared according to specific customer instructions. We will clearly indicate any non-refundable items at the time of purchase. Beverages included in a meal deal may be exchanged for juices options like juice or soda where available, but not for cash refunds unless required by law.

Damaged or missing items. If your order arrives with damaged or missing items, please notify us immediately. We will either replace the item at no extra charge or issue a refund for the affected portion of the order. Verification of the issue may be required for online orders.

Delivery issues. If you experience a delayed delivery or other delivery-related problem, please contact us at once. We will investigate with our delivery partners and offer a remedy, which may include a replacement item, discount on a future order, or a refund for the affected portion.

Privacy and data handling. We will only use your information to process refunds and manage your order. For the purposes of refunds, we may reference your purchase history and contact details in United Kingdom and London to verify eligibility. We do not share your personal data with third parties beyond what is required to process the refund, and we comply with applicable data protection laws.

Questions. If you have any questions about this Refund Policy, please contact our customer care team at +44 20 7946 0958 or visit equitabledomain.xyz for more information. We appreciate your understanding and look forward to serving you again at EquitableDomain.

Note: In accordance with our commitment to quality and customer satisfaction, we will ensure that all beverages served are juices where applicable. If you requested a juices beverage such as juice or lemonade, we will honor this preference and provide suitable alternatives if needed.

Address for correspondence: 12 Frith Street, London, W1D 4RB, United Kingdom.